Every business is unique. Although ExpenseWatch.com offers a solution that is designed to serve most needs of our customers, there may be times when your company needs a helping hand.
This is why we offer a wide range of professional services that can be designed to enhance your organization’s growing use of the system. From scalable testing environments to customized reporting services, ExpenseWatch.com’s expert Customer Satisfaction team is available to ensure you have complete visibility and control to manage your company spending.
A subscription to ExpenseWatch.com’s spend management software includes numerous pre-built reports enabling you to quickly gain visibility into company spending. We also offer a Custom Reporting module for companies that need to measure and report on spending data differently than what is offered pre-packaged in the system.
If your company doesn’t have the resources to build your own custom reports and/or dashboards, you can engage our Customer Satisfaction team to address your needs. With your Customer Satisfaction Engineer, you determine the reports you need and the frequency and format in which you want them. Once you’ve agreed upon the parameters of your project, your Customer Satisfaction Engineer gets to work.
When your reports are built, we can either enable your company to run the reports using our Custom Reporting module, or we will deliver your custom reports and dashboards to your email inbox at the frequency you need, whether it be daily, weekly, monthly or quarterly.
Independent of whether you’ve deployed ExpenseWatch.com to a small or a large number of employees, introducing changes to your ExpenseWatch.com deployment can cause unexpected results. An ExpenseWatch.com Testing Environment creates an exact copy of your service configuration enabling you to test any administrative changes before rolling them out to your user community.
The benefits of the ExpenseWatch.com Testing Environment can be huge. Here are a few examples of what you can test:
You’ll be supported by your Customer Satisfaction Engineer, who is knowledgeable about your configuration and can help troubleshoot and rectify potential issues while in your testing environment.
Like a regular check-up, an ExpenseWatch.com Health Check evaluates your complete implementation of ExpenseWatch.com. Everything is checked from your company’s usage of the system to an assessment of how spending policies and controls measure against industry best practices. These are just a few of the areas your ExpenseWatch.com Health Check will cover:
At the end, you will know exactly where your company stands with recommended modifications to how your organization is using ExpenseWatch.com and/or business processes, as well as alerts to areas you may want to keep an eye on going forward.
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